Postage and Delivery

We are trying to keep our delivery charges as competitive as possible and will revise the charges at regular intervals to ensure good value for money for our customers.

We aim to ship all orders within 2 business days of order receipt. At exceptionally busy times, or if the item is out of stock, the processing of your order may take a little longer. In those cases we will advise you by email of the estimated shipping time.

 

We reserve the right to refuse shipping goods to some countries if we deem it to be unsafe or questionable whether the customer will actually receive the goods (even if the country is listed in our shipping details). These decisions will be made on a case to case basis and we will inform you should your order be affected (and we will of course issue full refunds in those cases).

 

All United Kingdom orders are shipped via 1st class Royal Mail Postal Service.

 

The postage payable will be added to your bill at the checkout as follows:

 

Order Value£
under £15.00£1.85
£15.01-30.00£2.95
£30.01-40.00£3.95
£40.01-50.00£4.95
£50.01 and overfree

 

All orders to Mainland Europe and rest of the world are shipped via Royal Mail International Standard Service.

Unfortunately we had to increase our international shipping charges in September because we were making considerable losses on the postage (due to the weight of our products). We do apologise and hope our customers will understand that the charges had to be increased.

 

For some international orders a courier service may have to be used. This may incur higher shipping costs than quoted at the checkout. Should your order be affected we will be contacting you to discuss shipping costs before processing your order. We do not make money on the shipping costs and always try to offer the cheapest/safest way of delivery. Should the actual shipping costs be less than you were charged we will refund you the difference.

 

The postage payable will be added to your bill at the checkout as follows:

 

Order ValueEurope (£)World Zone 1 (£)World Zone 2 (£)
under £ 20.00£5.95£8.00£9.00
£20.01-£30.00£7.50£10.00£12.00
£30.01-£40.00£9.20£12.00£14.50
£40.01-£50.00£11.00£15.00£18.00
£50.00-£75.00£16.00£25.00£30.00
£75.01-£100£20.00£40.00£45.00
£100.01-£200.00£35.00£55.00£60.00
£200.01-£500.00£45.00£65.00£70.00

 

‘Europe’ covers all Mainland European countries including The Republic of Ireland.

 

World Zone 1 covers the Americas, Africa, Middle and Far East countries including Japan.

 

World Zone 2 covers Australasian destinations.

 

For a detailed list of destinations by zone, please go to: www.royalmail.com/world-zones