Making a purchase
All prices are shown in Pounds Sterling and exclude VAT (value added tax) at the current rate. One exception is books which are VAT exempt in the United Kingdom.
We accept the following credit/debit cards: Visa, Mastercard, American Express, Delta or Electron, or you can pay us via PayPal.
All transactions processed through this Website are handled by Stripe or PayPal. No payment details are collected or processed by Lina Patchwork Ltd. We do not accept responsibility for any problems you may have in making payment through PayPal or Stripe.
If you are ordering from outside the United Kingdom your credit card company will convert the transaction amount to your own currency at the prevailing exchange rate at the time of the transaction (for an approximate idea about the amount you will be charged by your card provider you can use an online currency converter). Lina Patchwork Ltd does not accept responsibility for any customs and excise charges you may incur when ordering from our site.
All orders have to be made through our online checkout where the applicable Postage charges will be added before you confirm your purchase. For information about our Postage charges please see: Postage & Delivery Information
Please ensure that you have selected the correct size of your paper pieces you want to order BEFORE you confirm your order. For our Returns and Refund policy please see: Returns & Refunds
Once we have received your order we will send you an email order acknowledgement.
We aim to process all orders within 2 working days of receiving your order. Our working days are Monday to Friday (excluding Bank Holidays). If we should be unable to process your order within this time frame, or if an item is out of stock, we will inform you (by email) and advise you of the expected new dispatch date. All UK orders are sent by Royal Mail First Class Service. All orders to Mainland Europe and rest of the world are shipped via Royal Mail International Standard Service.
If you wish to contact us about an order or have any other inquiries please write or email us at the address below. It is always helpful if you include your Name and address, telephone number and (if you have) an order number. We aim to reply to all inquiries within 2 working days.
We are take telephone calls between the hours of 9am and 12am on weekdays only, but we are happy to call you back if you provide us with your telephone number.
Our office telephone number is: 01304 239654
Our contact details are:
Lina Patchwork Ltd.
Homeside Farm, Beacon Hill
Company registration number: 08656921
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